I am trying to add a new employee to payroll but it says 404 page not found what does that mean?

Thanks for posting to our care and alerting us about the 404 error, rwelch1,

It means that the web page you're trying to reach while using the browser couldn't be found on the server.

In this case, I suggest refreshing your browser by pressing fn + F5 on a Windows laptop or press F5 for desktop. If the issue persists, you can run some troubleshooting steps to isolate and fix this hurdle. You can start by using a private browser as it disables saving your most recent accessed data. And, it's the simplest way to check unexpected behavior caused by a full cache.

You can press Ctrl + Shift + N for Google Chrome and Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge.

When you successfully added an employee, I recommend clearing the browser's cache to refresh your page. This will remove the error and have a clean slate.

Follow the link below depending on your browser:

• Firefox
• Google Chrome
• Safari for Mac
• Microsoft Edge

After clearing the cache, make sure to restart your browser for changes to take effect.

Moreover, check out the supported, up-to-date browser to know what computer you need to get the QuickBooks experience.

I've added a link for more helpful information on managing QuickBooks Online Payroll from setting up employees and paying them: Commonly used articles to get started with Payroll.

Don't hesitate to leave a comment below if you need additional information in fixing errors and questions about QuickBooks. I always have your back. Have a nice day ahead, take care!