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thudson1
Dec 12, 2022 4:05 AM UTC
Question

I am trying to add an employee. QuickBooks will not save the Personal Info that I enter. Is there a fix?

Original commenter did not share additional details

4 replies

LeizylM
Dec 12, 2022 5:46 AM UTC

Good day, thudson1. 

 

I'll make sure you'll be able to save the Personal Info when adding employee in QuickBooks Online( QBO). 

 

May I know what error message or prompt are you getting when trying to save employee in QBO? Any additional details will help me provide the right resolution.

 

In the meantime, you can perform some basic troubleshooting steps to isolate the issue. You'll want to access your QBO account in a private browser or incognito.

 

Here are the shortcut keyboards:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari)

 

Once you're in, let's try to add new employee again. If you're able to save the the employee, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you can switch to other supported browsers.

 

Once everything is in order, feel free to read this guide about handling payroll in QuickBooks: Create and run payroll in QuickBooks Online.

 

Please let me know if there’s anything else I can help you with in managing your employees in QBO. I’m more than happy to help you anytime. Have a good day.

aftonace
Dec 16, 2022 5:23 AM UTC

Yep, I've been trying to save personal info for a new employee and it won't save the info.  I can save all the other information for the employee, just not the personal info.  There is no error message.  Hitting the Save button does nothing.  I called and talked to a support person, they had me do the incognito crap, didn't work.  I have tried using a different computer.  No luck.

HEY QUICBOOKS, YOU HAVE A SOFTWARE BUG!  IT NEEDS TO BE FIXED!  I'm trying to do payroll and your program won't work!!!!!

 

    MBT702
    May 7, 2025 2:27 PM UTC

    I'm having the same PROBLEM!!!! It's sad that we're spending so much money for sevices and they STILL haven't figured this mess out after years of having this problem!!!! QuickBooks, This is sad.

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