I am trying to Close The Books for the year end and I cannot get the tick box to come up. It remains on 'off' How can I remedy this issue? Thank you

I'm here to make sure this gets resolved so you can close the books, @brown-industrial.

The stored cache can affect the performance of QuickBooks which can cause unexpected behavior. To get this fix, I'd suggest logging in to your QBO account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

After signing in, verify if the error is fixed. If yes, let's clear the cache of your browser. This helps remove its stored cache to improve the program's performance.

Otherwise, I'd also recommend using different browsers. They'll provide you with the best and most secure experience with QuickBooks. For more details, see this article: System Requirements For QuickBooks.

Also, here are the following articles to learn more about closing books and different tasks in QuickBooks:

• Close the books
• QuickBooks Online year-end guide and checklist
• Help Article page

Feel welcome to reach out to me again with any concerns you may have. I'll be more than happy to assist you again. Stay safe, @brown-industrial.