I am trying to run my payroll and it says there is an issue?

Thanks for reaching out to us, dana37.

I've checked this issue on our records and haven't received any reports from other users about this. 

When QuickBooks has unexpected behavior, let's perform some basic troubleshooting steps to fix the problem since sometimes cache stored up in the system can cause unexpected behavior in the product. You can start by opening a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

Here's how to open it:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+
• Safari: Command+Shift+N

Once done, try to open your QBO account again and run payroll. Check to see if it works. If yes, then your main browser causes this kind of issue. To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using.

However, if the issue persists, I recommend using another supported and up-to-date browser. 

For future help, you can visit the Get started with payroll tutorial and the QuickBooks Online Payroll Hub community articles for more information about using and setting up payroll.

Should you have other QuickBooks related questions or concerns, you're always welcome to post here anytime. Have a nice day.