I am unable to change my bank account in my payroll settings because it says I have pending tax or direct deposit payments, even though I don't. Help!

I have been trying for a week to change my bank account.  I have talked to three different QB experts on the phone,.    I currently show a pending tax payment but I actually paid it manually.   I can't change the taxpayment status to "paid" because the actions are  greyed out.

I am not getting the error message about not being able to change bank amount due to a pending tax payment.  No I am not!!! 

After reading this thread I wonder if i was not able to change and verify my new bank account due to a pending 941 tax due?     But none of the three QB experts said anything about this. 

Please help.

Thanks

We are having the same issue. We had fraud on our old account and have only a few days left before the bank shuts it down. QB is not letting us switch accounts. I have been trying for weeks.

I honestly cannot believe this is legal. We are paying for services, and QB is not delivering and is causing harm. 

Hi there, @nmtltd. We understand how frustrating it can be when things don't go as planned. Please know that we're here to help and will do everything we can to make things right for you.

Just to make sure, did you receive any error message when changing your bank account? I checked the status of the investigation mentioned above and it's already closed. The engineers have already found a fix to the issue in QuickBooks Online Payroll. 

In your case, I suggest reaching out to our Support team if you haven't done it yet. They can pull up your account securely and further assist you in resolving this on your end. They can also create a new investigation ticket if need be. 

Moreover, always remember that you'll be unable to update the banking information of your payroll account if you have pending tax payments. To learn more about it, see this link: Change your payroll bank account.

I'm adding this article for future reference if you want to update your employees' information: Edit or change employee info in payroll.

Feel free to leave a reply if you have other QuickBooks-related concerns. The Community is here to lend a helping hand. Keep safe always.

Joining you here to help and ensure that you can successfully update your bank information, dflaird.

To ensure that payments and employee Direct Deposits are timely and accurate, the system restricts changing bank accounts for payroll until all transactions are fully cleared.

Since you are processing payroll every other Friday, you'll want to process the payment directly on the EFPTS website or state agency. This allows ample time for pending transactions to clear out. Once the tax payments are deposited, promptly process the necessary changes.

• A test transaction should appear in your bank statement in 2-3 business days
• It'll show as a debit and credit of less than $1.00 from Intuit Payroll Service
• Check with your bank or check your bank statement online to verify the amount
• Make sure the test transaction is cleared (not pending) on your bank statement before proceeding, otherwise the bank verification will fail.

You can also use this article as guide on how to verify the new bank account: Verify Your Bank Account for Payroll.

If you require further guidance and information on paying taxes, I'll be happy to share these articles with you as well:

• Cancel Payroll Tax Payments and Forms
• Record Prior Tax Payments

Let me know if you need any more help, and I'll be happy to guide you through the process!

Hello there, @SWyatt502.

I understand the importance of resolving the issue of unable to change payroll bank accounts as soon as possible. I can also see that you already contacted support.

Currently, the best team who can help you check specific details of your account is our Customer Care experts. They can access your account with your permission. I recommend contacting them so they can check further details.

Here's how:

1. Log in to your QuickBooks Online company.
2. Click Help (?).
3. Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

If everything works, you can try again to change your bank account. Refer to this article for the detailed steps: Change your payroll bank account.

For future reference, you can also read this article to learn about changing employees' direct deposit information: Change your employee's direct deposit info.

Let me know if you have questions about changing your bank account in QuickBooks. I'm always here to help. Have a great day.