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scott-ezautoclai
May 6, 2022
Question

I am unable to open the Employees page in the payroll section of QBO. I have tried clearing all cookies, cache etc

  • May 6, 2022
  • 1 reply
  • 0 views
I have tried multiple browsers and devices. I cleared the cache and cookies and even tried different devices as well as try through Incognito mode with no success. After I click on employees the page tries to load but nothing but a spinning circle displays. This is the second straight week I have had an issue. Last week I paid my employees manually but I can’t keep doing this. Does anyone have the same issue or can advise of a workaround or fix so I can pay my employees via QBO Payroll?

1 reply

MaryLandT
MaryLandT
May 6, 2022

Hi there, scott-ezautoclai.

 

I appreciate you trying to use other browsers and clearing the browser's history to open the Employee's page. Also, there isn't a report about the issue you're experiencing when running payroll. 

 

You can try one more step by deleting Intuit-specific cookies to fix this. Please refer to this article for instructions: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the same issue persists, I recommend contacting our QuickBooks Payroll Live Team. They can create a case and send you updates via email once there's a fix.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
       

You can also contact them outside of your QuickBooks account. Please select your product and fill out the form to chat with an expert.

 

 

Stay in touch with me if there's anything else you need about paying employees. I'll be right here to guide you.

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