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srobinson3
March 31, 2025
Question

I am using Quickbooks Payroll Online and cannot edit employee error 9971114

  • March 31, 2025
  • 1 reply
  • 0 views

This only affects one employee, any time you try to change anything, phone, address, email or even tax withholdings, anything in her profile it will not save it. You hit the save button and a Red triangle with an exclamation mark appears at the top of the screen with what I would guess is an error code, which is 9971114. We've tried incognito mode, tried different browsers, Chrome and Edge and clearing cache and cannot get it to allow changes to this employees data. Help.

1 reply

B
BabyB
March 31, 2025

I appreciate the troubleshooting steps you've made in updating your employee's data in QuickBooks Online (QBO), Srobinson. I'll ensure you'll be connected to the appropriate department for efficient support.

 

Our Payroll Support team provides real-time assistance using advanced tools such as screen-sharing sessions to further check your account and accurately resolve issues with your employee data.

 

Here's how to reach out to them:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Search tab, and enter your concern.
  3. Click Contact Us.
  4. Choose a way to connect with us.

 

Also, please check out the support hours to ensure you can contact our support team at the time convenient to you.

 

Furthermore, if you want to view your payroll information, kindly visit this article for detailed instructions: Run payroll reports.

 

We ask for your patience as we work diligently to resolve this issue. Add the details below for other questions or need assistance with managing your employee's data or other payroll concerns. The Community team and I are here to support you.

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