I can not do my payroll. Why?

I appreciate your efforts and time in bringing this concern to us, rhchambers1. I'll provide further information about your account being on hold.

If your payroll service is on hold, consider checking your email and look for a message with the subject "Important: Urgent issue with the payroll account for (your business name)."

This email will explain everything you need to know and the necessary documents you have to send. If you have hard copies of these documents, you can take photos and upload them promptly to the secure QuickBooks Resolution Center.

• You can access your case here if you have a QuickBooks Online subscription.
• You can access your case here if you don't have a QuickBooks Online subscription.

Upon receiving your documents, we will promptly review your case and notify you via email within two or more business days regarding the status of the hold removal.

Visit this article for detailed information about this issue": Resolve an urgent issue with your payroll account.

Additionally, I'm adding this article as your reference for managing payroll service: Set up and manage payroll schedules.

Lastly, let us know how it goes by leaving a reply below to provide you further assistance if needed. We are always here to lend a hand.