I'm here to provide you with steps so you can successfully reconcile your payroll account. To isolate the issue, let's first ensure that the transactions are correctly matched and posted to the right account. Let me guide you how:
Go to the Transactions menu and choose the Banking tab in the left panel.
Click the blue tile of the account you need to review.
Select the Reviewed tab.
Click the link in the Added or Matched column to see the details of the transaction.
On the other hand, you can also filter the details in the Reconciliation window to make sure that all payroll information will be displayed. Please refer to these steps:
Navigate to the Accounting menu in the left pane.
Select the Reconcile option.
Click the Filter icon and choose the necessary details in each field.
Once done, select Apply.
When everything is set, you can now start reconciling your account. You may also want to reach out to our Payroll Support team to further help you find your payroll week information.
Keeping a handy copy of your previous reconciliation is also a great help to have a reference guide for future reconciliations. To generate one, check out this article for the detailed steps: How do I view, print, or export a reconciliation report?
Don't hesitate to go back to this thread if you need more help finding your payroll information. I'm always around to help. Have a good one.