Question

I can't efile my 941 - it says I need to update my payroll module but I've done that over and over.

Forum|Forum|2 years ago
October 1, 2023
9 replies
0 views

It's 10/1. I should be able to efile my 941 but QuickBooks desktop insists that I need a payroll update.

Which I've installed. Multiple times now. I think it's an issue with the software not me.

QuickBooks 2022 then updated to 2023 and it gave the same error.

QuickBooks Desktop Payroll

I can understand your frustration about unsuccessfully filing your 941 electronically, @Susan11_2. In this case, we can call our support team to get immediate assistance and resolve this error in QuickBooks Desktop.

We recommend contacting our QuickBooks Desktop Customer Care Team support since they have tools like screen sharing, so they'll be able to view your account and verify the root cause of being unable to file your 941 form.

Here's how you can reach them:

Open QuickBooks.
Go to the Help menu at the top.
Select QuickBooks Desktop Help.
Type Contact Us in the search box. Then, click on Contact Us at the bottom.
Select the way you wish to connect with support.

Furthermore, I've got this link on how to fix unrecoverable errors in QuickBooks Desktop to give more details on the common reason why you get this kind of error.

Please let me know if there is anything else I can do to assist you; you can always reply with any further concerns you may have.

S

SusanBradleyCPAAuthor

Support isn't open on the weekend. I'm planning to do so on Monday.

R

R L

Us too! Exact same 941 e-file issue today with QB 2023. Has worked for many years. State form e-filed fine. Resettng the QB/payroll updates and verify/rebuild data did NOT help.

This problem is definately on QB end. Please provide an update to fix this asap...30 days left to e-file 941 Q3.

T

thefosterhouse

SAME!! this is infuriating. this only happened on the last payroll update. I've updated, restarted, run QB as admin and updated again. no joy. it still gives this stupid error. FIX THIS!!

R

RMPerkinsPC

SAME!! Intuit QuickBooks please fix this issue immediately!!

S

SMITHT2

Same here! Extremely frustrating. QuickBooks needs to fix ASAP.

D

Dphall1

I can confirm that this issue is also occurring with me. As of this post, I cannot file tax forms, even after updating payroll or running in administrator mode.

Edit: Called up Quickbooks. Was told it was a backend issue and they expect a fix in 24 hours.

S

SP888

I also tried many times on Sunday to efile my 941. I received the same error message and updated the payroll many times as well. It continues to be an issue today. It's very frustrating to say the least.

PAwiles63

Ditto.................................

A

AileneA

Hello, SP888 and Everyone.

We sincerely apologize for any inconvenience you may have faced while using our QuickBooks product. Our ultimate objective is to offer you a smooth and stress-free experience, and we acknowledge that encountering any issues can be quite frustrating.

Upon conducting my review, there have been reports of problems when filing the 941 in QuickBooks. I understand that this may cause some concerns, but please be advised that we have launched an investigation into this matter. Rest assured that we are doing everything possible to resolve the issue and provide updates as soon as possible.

In the meantime, I suggest contacting our customer support team to add your account to the list of affected users. Our customer support team is highly knowledgeable and always ready to assist you with any queries or concerns regarding the 941 tax form. It's always our top priority to ensure we pay attention to details to make sure that your needs are met.

To ensure you receive email updates on the case status and are notified once it has been resolved. Please get in touch with us, you can either request a call or initiate a chat:

Go to Help, then select QuickBooks Desktop Help.
Select the Contact Us button.
Enter a brief description of your concern in the What can we help you with? Field and click Continue.
Choose a way to connect (Chat or Callback).

To ensure you get assisted on time, it's always best to check out the available hours for our customer support team. That way, you'll know when you can get assistance and won't have to wait around.

I recommend checking out this link: E-file and e-pay federal forms and taxes in QuickBooks Desktop. It's an excellent resource for getting everything done quickly and efficiently to e-file your federal tax forms and e-pay your federal taxes electronically,

Please do not hesitate to contact us if you need further assistance or have any questions. We are committed to providing you with the highest level of customer service and support, and we look forward to helping you with your tax form needs. Have a great day!

R

R L

QB fixed their issue, e-filed successfully.

B

brian33allen

For easy assistance- contact us!

H

hmiller77

Yes, our firm is having the same issue and need to efile several. It is very frustrating when no changes for this 3rd quarter have been made. Please let us know when the Intuit team has this payroll update resolved!

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