I can’t preview payroll?

Hey there, @tscoble.

Let me share some troubleshooting steps to isolate the issue. I'm determined to ensure you can run payroll for this week.

Issues like this are usually a result of outdated or corrupt cache files in your web browser. Clearing them will do the trick. First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

After you log in, try running your payroll again. If it's responsive, I recommend clearing your browser's cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

Please come back if you need further help and keep me posted on how these steps work out for you. I'm determined to ensure your success. Have a great rest of your day!