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jamiedickenson
November 15, 2022
Question

I cannot add an employee now without the occupational code. I have the code but it won't let me add. Says it is invalid. They fixed it last week. Still can't add. Anyone?

  • November 15, 2022
  • 1 reply
  • 0 views
I have tried on various browsers.  QB fixed it last week on their backside for one I added last week. Can't do it to add another this week. Totally ridiculous!

1 reply

A
AileneA
November 15, 2022

Hello, jamiedickenson. 

 

I appreciate your efforts in trying out some troubleshooting steps to fix the problem. I’m here to share some information about the prompt you encounter when entering your occupational code.

 

We received similar reports from other users like you receiving the same error message. Our Product Team knows and is working to get this issue corrected as quickly as possible.

 

At this time, we don’t have a workaround. I suggest giving our Customer Care Team a call to add your account to the list of affected users so you will be updated as soon as a fix is implemented. Please have our representative link your case number to INV-78967.

 

An email will be sent to you with any new information to assure you’re up to date with the progress of the investigation. 

 

Here’s how to contact phone support: 

 

  1. Sign in to your QBO account. 
  2. Go to Help at the top right.
  3. Click Contact Us to connect with a live agent. 

 

Please check this article for some information and details about setting up occupational codes: Set up occupational codes for employees.

  

Let me know how it goes after contacting them. If you need anything else, leave a reply below. I’ll be more than happy to help. Thanks for dropping by, I’ll keep an eye out for your response.

B
bfeaster
December 2, 2022

We are now experiencing the same issue, none of the suggestions help and it's juts not feasible to contact a representative to add or remove an employee each time it's needed. I have been working and googling on my end for 3 days now and have gotten nowhere. Do we need to set something up on our end?

A
AbegailS_
December 2, 2022

Greetings, bfeaster.


I know this hasn't been easy for you. Please allow me to join the thread and share additional information about the ongoing issue with adding an employee. 

 

Our engineers are still working on providing a permanent resolution for this issue. We want to get you back to business with a fix as soon as possible. 

 

Since we still haven't received any updates yet if when this will be resolved, I recommend calling our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue. 

 

You can follow the steps provided by my colleague @Ailene on how  to reach them.

 

Furthermore, check out these resources below for more details about setting up an employee:

 

 

Thanks for your understanding and patience while we look into this. Please let me know should you need anything else. I'll be here to help. Take care.

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