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September 27, 2023
Question

I cannot close a Paycheck list from previous payroll

  • September 27, 2023
  • 1 reply
  • 0 views
I simply added a check number, now it will not close and keeps popping up when I log-on

1 reply

Angelyn_T
September 27, 2023

I appreciate you reaching out today, Kmac2528. The browser's cache may affect this experience. Allow me to share some troubleshooting steps to isolate the issue. 

 

First, I recommend logging in to your account through a private window to close the paycheck list from the previous payroll successfully. The procedure can assist in removing any cache-related issues that may have caused the problem. You can save time by using either of the following keyboard shortcuts:

 

  • Google Chrome: Press CtrlShift N
  • Safari: Press Command Shift N
  • Mozilla Firefox: Press CtrlShift P

 

If it works fine, return to your default browser and clear the cache to refresh the system. However, if you're getting the same experience, try using another compatible browser to narrow down the result. 

 

On the other hand, I'm adding this resource for more tips while working with your payroll entries in our system: Create and run your payroll.

 

When you're ready to pay and file your payroll taxes, run through the details from these articles as your guide:

 

 

Please let me know if you have follow-up questions while closing a paycheck list. I'm just a few clicks away to help you again. Have a good one!