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August 19, 2023
Question

I cannot save the employee birthdate? When I do and hit save, it will revert back to generic date.

  • August 19, 2023
  • 1 reply
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Original commenter did not share additional details

1 reply

August 20, 2023

Welcome to the Community space, @barrera54.

 

We want to provide an accurate resolution to help you resolve your current situation of modifying your employee's birthdate inside QuickBooks Online (QBO). Can we ask if you get an error message or prompt when doing so? It may also have something to do with your browser. Please be aware that a browser accumulates temporary internet files that can affect your browsing experience and sometimes even stop or cause your operation to slow down. We can perform some basic browser troubleshooting to rule out the possibility of being in this situation. You'll want to access your account in an incognito or private browser. Feel free to use these shortcut keys:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you're in, try to modify the birthdate. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

You can also use other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

 

If the issue persists, you can contact our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. Visit this page for the complete process: QuickBooks Online Support.

 

Furthermore, here are some articles about running payroll, inviting employees so they can view their paystubs, preparing for the year-end for payroll, and ensuring your data stays accurate inside QBO:

 

 

@barrera54, our priority is your satisfaction, and we want to help you improve your experience using QuickBooks. If there's anything else that you'd like us to help you with, feel free to visit us anytime. We've got you covered, and we'll help you out again. Take care, and have a good one!