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warrenp-dnaarch-
March 4, 2024
Question

I cannot synch a track time only user in QB Online Plus

  • March 4, 2024
  • 3 replies
  • 0 views
We use QB Online Plus a new track time only user will not synch

    3 replies

    K
    KimberlyS
    March 4, 2024

    We appreciate you visiting here in the forum, warrenp.

     

    I'll ensure you can sync Track time only users in QuickBooks Online.

     

    Beforehand, can you add more details about your concern? Have you encountered an error when syncing Track time only users? You can also add a screenshot if possible. This information helps us identify the root cause of the issue and the most appropriate resolution.

     

    In the meantime, we can utilize a private browser to prevent unusual behaviors caused by a corrupted cache file. You can proceed to these keyboard shortcuts depending on your browser:

     

    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Shift + Ctrl + P
    • Microsoft Edge: Ctrl + Shift + N

     

    Once successful, switch to your regular browser and clear its cache to refresh the website's preferences. Also, please consider using the system's supported browser for the best and most secure experience.

     

    Moreover, you can review these resources for guidance on managing users in the system:

     

     

    Inform us immediately in the thread if you have additional questions when adding users or other related concerns in QuickBooks Online. We're always here to lend a hand.

    W
    warrenp-dnaarch-Author
    March 5, 2024

    Kimberly,

    I have not had an issue adding track time users before. I added a user two weeks ago.

    I cleared all cookies in Chrome and Edge and still was not able to synch the user.

    I also tried on a different computer.

    Thanks,

      Tori B
      Tori B
      March 5, 2024

      Thanks for checking back with us and trying the suggested steps by my colleague,  @warrenp-dnaarch-.

       

      As my colleague mentioned above, would you mind sharing more details of your concerns? For example, are you getting an error message? Are other users able to sync as normal? Any additional details you can provide will be a great help in sorting this issue out. 

       

      I'll be sure to keep an eye out for your reply. Let me know if you have any other questions or concerns. Chat with you soon! 

      W
      warrenp-dnaarch-Author
      March 5, 2024

      Tori,

      I have not received an error message. All other users are working normally. I was able to synch a new user 2 weeks ago without any problems. In Time Activity Single activity her name does not appear in the Name dropdown, all of the other dropdowns are populated.

       

      The Weekly timesheet will not open at all.

       

      As primary administrator I am able to enter the users time.

      S
      Sonny_S
      July 2, 2024

      I am also having this issue. When our other time tracking users login, their name is displayed at the top. I added a new time tracking user about 30 days ago, and they are able to log in, but their name does not display at the top and they are not able to enter any time. I believe their user login is not syncing with their employee profile. I have deleted and re-added the user, we've cleared cache, and we've tried in multiple browsers and computers, and both PC and Mac. 

      J
      JorgetteG
      July 2, 2024

      Thank you for bringing this issue to our attention, Sonny_S. I appreciate your efforts in addressing this issue.

       

      As you've already taken the necessary steps, I suggest contacting our customer care team for further investigation as they have the expertise and tools to assist you in resolving this matter.

       

      In case our support team identifies a widespread issue, they will launch an investigation and keep you informed via email once it's resolved.

       

      Here's how to contact them:

       

      1. Go to the Help icon and choose Search.
      2. Click the Contact Us button and enter your concern.
      3. Press Continue.

       

      You can also refer to our support hours to ensure your concerns are addressed promptly.

       

      I've also included an article that explains various methods for tracking and managing time in QuickBooks Time: Track and manage time in QuickBooks Time.

       

      Additionally, you can explore available reports for QuickBooks Time. I've added this article for more information: Learn About QuickBooks Time Reports.

       

      Come back to this post and let me know how the call goes. Feel free to add the details below if you have any other concerns. I'm here to help 24/7.

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