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causcomgmt
January 28, 2019
Question

I changed my company address everywhere possible, but it still uses an old address when printing paycheck stubs? HELP

  • January 28, 2019
  • 28 replies
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Original commenter did not share additional details

28 replies

KhimG
January 29, 2019

Welcome to the Community, @causcomgmt. 


I’m here to help you update the company address on your employees’ paycheck stubs.


The address showing on the paycheck is pulled from the Work Location that's associated with the employee. Update the Work Location by following the steps below:
1.    Go to the Gear icon and select Payroll Settings.
2.    Choose Work Locations under Business Information.
3.    Click on the address of the Work Location.
4.    Update the address and click Save.

 

If you’re adding an address from a different state and wants to change it as the primary location, you need to contact Payroll Support to switch it for you.


They have the tools to pull up your account in a secure environment and help update the address, which we are unable to do in this public forum. For additional information, follow the steps below: How Do I Change My Primary State?.

 

To get our updated phone number, follow the steps below: 
1.    Go to this link https://payroll.intuit.com/support/contact/.
2.    Select your Payroll Subscription.
3.    Choose Payroll.
4.    Click View Contact Info.


That should do it. Give them a call and let me know how it goes after contacting them. I'll be on a look out for your response. Have a great day!

    BADA
    October 13, 2019

    Can only the administrator change the primary address?  I have all employees set to the correct work location, but the primary work address is still our old (2 years now) address and that is what is printing on paychecks/paystubs.

     

    Any help would be greatly appreciated.

     

    [email address removed]

     

     

    AlcaeusF
    AlcaeusF
    October 13, 2019

    Thanks for joining this conversation, BADA.

     

    To answer your question, only the master admin, company admin, and standard users with full access can change the primary addresses of the employees in QuickBooks Online (QBO).

     

    Since all the employees are to the correct work location and the paychecks/paystubs are still showing the old one, I highly suggest reaching out to our Phone Support team. They are able to access your account using their screen-sharing (remote access) tool and further investigate. They can also perform some troubleshooting steps to fix this for you.

     

    Here's how to reach them:

     

    1. Click the Help (question mark) icon at the top right of your QBO account.
    2. Select Contact Us at the bottom to connect with our live support.

     

    Just in case, I'll be adding these articles for future reference:

     


    Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care!

    RosewoodTax
    January 14, 2022

    Your old address may still be set as the primary work location: 

    • Go to the Gear icon at the top right corner of your screen. 
    • Select Payroll Settings. 
    • Click Work Locations. 
    • Click on the address marked Primary Location change it to the new company address.
    • Click Save. 
    primedirectional
    December 1, 2022

     I have all employees set to the correct work location; the primary work address is set to the new address, but my old address is still printing on paychecks/paystubs. 

    Rubielyn_J
    Rubielyn_J
    December 1, 2022

    I want to ensure you can print paychecks/paystubs with the correct address, @primedirectional.

     

    Since you've set up the location to the recent one and still get the same error message. Let me make it up to you by making sure this gets investigated further. 

     

    That being said, I recommend contacting our support team directly. They have more tools to review your payroll settings and can work with our engineers to fix this issue with sending invoices.

     

    Here's how to reach them:

     

    1. Sign in to your QuickBooks Online company.
    2. Select the Help (?) menu.
    3. Choose the Assistant tab.
    4. Click the Talk to a human option.
    5. Select Get help from a human.
    6. Click either Chat with us or Have us call you button.

     

    Additionally, let me share these articles you can utilize to help manage your paychecks/paystubs in QBO:

     

     

    Keep me posted if you have other questions about printing paychecks/paystubs showing the accurate address. I'm always here to help. Stay safe always.

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