I'd like to File a Formal Complaint QuickBooks has stolen 24k from my business need a response today
I am very disappointed with the service that our company has experienced. We ran payroll on 12/14 for 12/15 deposit. I followed the rules and acknowledged the direct deposit limit of 30K. I ran 25K direct deposit to my staff that’s not local and the rest in personal checks. On 12/18 I had one deposit that didn’t go through as the account number was wrong and two additional staff that I’d overlooked, I attempted to process those three, this wouldn’t have taken me over the 30K limit. All three were kicked back my account sent to the fraud department. Those three staff I also processed personal checks. On 12/18 I received an email from your fraud department asking me for documentation. I submitted the requested documents. On 12/21 I received an email from emspayrollfraud that said the fraud department has reviewed the account considered it to be very high risk and decided to cancel the account. I replied asking for more information regarding what makes it high risk? I never received a response. Then on 12/23 all of my staff including mine deposits were pulled back out of their accounts causing most to go into negative and incur bank fees. When I reached out your support team to ask why, as this money was withdrawn form the business account on 12/15, no one could tell me anything other than the account is being investigated. Meanwhile I have angry staff with no money two days before Christmas. This is 24K that has been stolen from my business with absolutely no reason. The persons that need to be investigated is your fraud team. This is totally unacceptable. Our funds need to be returned so that we can pay our staff. Also intuit needs to cover the fees that my staff are still incurring because we are waiting for your team to resolve whatever issues they seem to have. We do not want to use QuickBooks any longer if this is how you treat your customer. If we choose to not use your services and or you decided that we were high risk anyway what’s the purpose of continuing to tell me that my account is under investigation and that’s why you took our money. There should be no investigation and you need to return our funds today. I’d like a response please as to what is going on with my account today.