I did the payroll last month and the staff has still not received payment. I checked the paycheck list and it seems ok. What else can I do to make sure payroll goes out?

Hi there, @ryan-feinsteinla. I'll share what I know about your concern.

Your staff will receive their payment depending on the pay date that you've set. I recommend reviewing the pay date entered when you process your direct deposit. If everything checks out and the issue persists, you can consider contacting payroll support. This way, they can trace the money and check the status of your direct deposit.

You might want to give this article a visit, it's about when to submit payroll  to pay employees on time.

Additionally, I'll be leaving these articles for more information about paying employees in QuickBooks Online:

• Pay methods for employees or contractors
• Process or Run Payroll

As always, you can get back to me if you need further assistance with this. You can also post here again if you have any additional QuickBooks-related concern. I'm always around if you ever need my help. Keep safe!