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January 1, 2024
Question

I do not have any payroll history for 2023 however I am not able to get past this step to set up my payroll. I keep getting an error. This has happened the past 3 days.

  • January 1, 2024
  • 1 reply
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I have not paid employees in Quickbooks in 2024 so there is no payroll history to enter. However whenever I try to complete this step I get the error "Something went wrong. Give us a minute and try again". How do I resolve this?

1 reply

January 1, 2024

Welcome to the Community space, @Fred11_2

 

Allow me to help you with your concern about why you're not able to get past the step to set up payroll and keep getting an error which is "Something went wrong. Give us a minute and try again" in QuickBooks Online Payroll.

 

There is still an ongoing investigation regarding the attempt to submit a customer and encounter an error after entering historical Payroll Data (INV-92850). The best course of action we can take in the meantime is to reach out again to our Customer Support Team and ask them to add you to the list of affected users. You will receive email updates and get notified once it's resolved. 

 

Here's how to Contact Support:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

 

You can also check this article for more details and be sure to review their Support hours to know when agents are available.

 

Moreover, I'll be sharing the following resources to help you learn how to enter your employee’s year-to-date paycheck info, and company totals: Add pay history to QuickBooks Online Payroll

 

That'll do it. If you have other questions about setting up payroll in QuickBooks Online, please let me know and I'll be right back to help you.