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January 18, 2022
Question

I entered the wrong account number for a payroll direct deposit. Does anyone know how to reissue this without it appearing to be paid twice on Quickbooks?

  • January 18, 2022
  • 1 reply
  • 0 views
Te bank notified me the account number is wrong so the employee was not paid but the bank is asking us to reissue a deposit and I am not sure how to do this? I understand how to correct the account number just not sure how to void and reissue?

1 reply

Candice C
January 18, 2022

Good afternoon, @abennett11860.

 

It's great to see you back in the Community. Allow me to point you in the right direction so you can void and reissue this direct deposit to your employee.

 

Reaching out to our Customer Support Team would be the best route to ensure this get resolved correctly. They'll be able to walk you through the steps and make sure it's successful. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Give a brief description of the problem and hit Let's talk
  4. Scroll down and pick to Get a callback

 

Super simple! 

 

Let me know how it goes. It's my priority that you get this fixed as soon as possible. Best wishes!