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August 22, 2021
Question

I got paid Friday from my work.

  • August 22, 2021
  • 1 reply
  • 0 views

Have direct deposit set up.  And still, 48 hours later Chime has not posted the funds! Why? All the numbers are correct for account and routing. Can someone explain this?

1 reply

August 22, 2021

I hope you're doing well, @Rick14056. I can help you check why your employee didn't receive the direct deposit to ensure this won't be a problem moving forward.

 

When you send the direct deposit, it will only take 48 hours for the funds to post in your employee's bank account. In your case, it could be there is a problem with the employee's bank account since the account and routing numbers are correct when submitted.

 

In all cases, the funds will get rejected and returned to the employer's bank account within 2–3 banking days after the pay date. If the employee hasn't received the funds by midnight of the settlement date, you would have to contact our Payroll Support team to request a direct deposit trace.

 

Here's how:

  1. In your QuickBooks Online account, select ? Help on the top right.
  2. Go to the Search tab and then click Contact Us.
  3. Enter your concern about the direct deposit and then select Continue.
  4. Choose to Chat or get a Callback.

 

Our Payroll Support Specialists will be able to check this for you and make sure this gets straightened out. You can check their available hours to reach them instantly.

 

I've also attached an article for more FAQs about direct deposit: Fix direct deposit issues.

 

Please keep me posted with the support experience. This way, I can assist if you have additional concerns with your direct deposit. Anytime I'm ready to help. Take care and more power to your business!