I had an employee that did not enter a full account number for direct deposit, thus did not receive money. How do I resolve?

Hey there, @sean-frontstreet.

Thanks for reaching out in the QuickBooks Community. I'll share with you the steps that will help you pay your employee. 

Since their account information is incorrect, you may still recover the fund within 5 business. Although, the timeline of the process may depend on your bank. 

I'd recommend contacting your financial institution of the wrong account to confirm the status of the incorrect bank account. This way, you can confirm with the bank rep whether the payroll will be rejected or not.

If confirmed, you will receive a reject notice from Intuit as soon as the bank rejects the credit and returns the fund. If not, coordinate with the bank rep in recovering the fund.

In the meantime, you can create a check to temporarily pay your employee:

1. Click the + New icon and select Check.
2. Choose the Payee from the drop-down list.
3. From the Bank account drop-down menu, choose the Direct Deposit Liabilities account.
4. Complete the check fields you need.
5. Select the Print check option if you want to open the check queue to print now. Or select the Print later checkbox if you want to print the check later.
6. Click Save and close to close the check window.

Additionally, let's ensure to update the employee's direct deposit bank account information before running your next paycheck. This way, they will receive their pay. Here's how:
 

1. Go to the Payroll menu, then select Employees.
2. Click the name of the employee and select the pencil icon ✎ beside How do you want to pay [employee]?
3. Enter the new bank account information.
4. Select Done.

Once done, you can now create paychecks to pay your employee on their next payment schedule. Just make sure to consider the processing times when creating and approving checks. See When do I need to submit payroll to pay employees on time? for more information.

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.