I hate quickbooks support. it is non existent

I agree. 

You are correct it basically does not exist, or perhaps it could be better said that it exists to torment clients by wasting their time. Chat just cuts you off if they can't figure out the problem. 

I also hate Quickbooks so-called support! I have spent countless hours on the phone and in chats with people in the Philippines, all to no avail. The last representative even "shared my screen" and was unable to help me. She finally just gave up and disappeared--just like that! I've spoken with Vennis, Apple Jane, Wendy and Arien, and I still can't access my payroll account to update it. I get an alert at the top of my screen every time I open Quickbooks that says I'll no longer be able to send payroll if I don't update by the end of the month, but I can't get access to do so. Very frustrating! I am really REALLY beginning to hate Quickbooks!

Ha ha ha..

I just spend 50 minutes on the phone with a support rep because my multi user mode stopped working. After 50 MINUTES she informs me that I need to purchase a support package to resolve my issue. It was working fine and now it's not.  Your product doesn't work and I'm supposed to pay you more to fix it?  I'm forced to "update" my QB every few years even when I don't need or want any of these new features.  I just spent $800 on this in January and now you want more $$ to fix your product?  Is there no warranty?

I am almost speechless... Their hearts are black, my entire staff of over 50 nurses and nurses assistants went without their paychecks today. This happened because QuickBooks took it upon themselves to debit my account for taxes scheduled to be paid on 01/30/2022. We did not have this payment budgeted until this date therefore, we had not yet transferred the funds for the tax payment causing it to kickback from our account. I have discussed this issues with several customer care agents that have no power to do anything. The payment has since gone through and has cleared on both accounts, that includes the $100.00 service fee kickback charge. QuickBooks also made sure to debit our account for the IRS taxes but would not run payroll for our staff. 

I was told by several agents that they are no longer able to transfer calls to their payroll department and that I can request a call back from them. These QuickBooks representatives also stated that the payroll department no longer has a contact number that they can be reached at. Could you only imagine if this was the attitudes of these healthcare providers that were basically spit on by this company? QuickBooks own representatives disagree with the practices that take place within the company. 

What took place today was a shame, I am saddened by the heartless processes of this very shameful business. QuickBooks feels that they need to reprimand companies like children, even when it is the mistake of QuickBooks. This is absurd and degrading to any business, when the subscription dues are paid and any monies owed are current. There is absolutely no reason the customer should be put on a "probationary" time period before they can use their account again. I am disgusted, you should put people first not profit or power... 

So true!! Basically, I've had long waits for replies, followed by canned answers that don't apply to what I'm asking about, and finally, 'Sorry, we can't help you with that. But our support is GREAT, so just contact us anytime!" 

Stay Far away.

I am an IT pro from a company who acquired another company of 100+ employees.

This company used quickbooks.

We will only use quickbooks for historical purposes now.

We have moved the company we aquired to a much better/more expensive system for cohesiveness.

We still have to pay for the annual or monthly fee to use quickbooks.

Which isn't a big deal.

I have asked the most basic of questions that should be on the support page.

I have tried 5 different times and have struck out 5/5.

The question being, with quickbooks enterprise the software has to contact a server from quickbooks.

This is to ensure we have a valid license and its paid for.

But when you are part of an enterprise network and by default everything is blocked by the firewall.

You are unable to license the software.

All I have needed to know is what server(s) and what network port(s) do we need to open to allow quickbooks to be licensed.

7.5 hours later and given bot-like answers, they still can't provide an answer.

This information is almost always available on vendors website or at the very least attainable within 15-20 minutes by chatting to support.

I have half a mind to keep installing the trial edition until the cows come home.

That or disassembling the software so I can see where it looks to license itself.

As an IT pro with over 18 years of application experience under my belt dealing with software from foreign countries that don't even speak English without me speaking the language this has been by far the worst experience from any software vendor I have ever dealt with bar none.

(Sorry this is a rant. Probably sounds like a childish q too)

Quickbooks is the worst company EVER. They make me cringe and In a bad mood when I think of them. They're liers, the talk in circles when answering your questions so you think you're losing your mind (happened on 4 different problems i had to call but, more than just 4 times)n won't get a manager for you to talk with. They even found out somebody had hacked our account and then didn't even tell us that someone got a loan with our name on our QuickBooks account. Then when people started scamming us in one person and stolen $4,000 from us they refused to even talk to us it was all our fault and wouldn't even acknowledge the fact that the money goes through them and that they should have been on this. No apparently we're supposed to be checking every day to make sure that it was our bank or whatever that was still logged into it was the stupidest thing ever for us to have to think of to do. Especially since they actually