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August 17, 2021
Question

I have 2 bank trans (payroll expenses) which were not matched up to the imported ADP JE's. How do I delete those 2 bank transactions? It looks like I've paid twice.

  • August 17, 2021
  • 1 reply
  • 0 views
When I tried to delete the expense, I get this message: Something's not quite right. Please enter at least one line item.

1 reply

August 17, 2021

How are you doing, kathyklaus33-gma. 

 

 

We can try navigating using an incognito window. This way, we'll know if it's your regular browser, which causes this unexpected behavior.

 

Follow the shortcut keys, depending on what browser you're using.

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

 

If it works fine, go back to your main browser and clear the cache. It helps to troubleshoot and increases the performance of your browser. Also, they can use other supported browsers to better isolate the possibility of a browser-related issue.   

 

However, if you already tried this and still getting the same odd behavior, I highly recommend contacting our Support Team. You can report the problem to our representatives so they create an investigation under your account. Our engineers can run some diagnostics to fix the problem as soon as possible. Please refer to this link on how to contact our support team. 

 

Please update me on how it goes by leaving a comment below. I'll be on standby for all your responses. Stay safe!