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January 3, 2022
Question

I have a client who only wants to use QB Online Payroll Core without using QB Plus. They currently have both subscriptions but only need the payroll function.

  • January 3, 2022
  • 1 reply
  • 0 views

I have a client who only wants to use QB Online Payroll Core without using QB Plus. They currently have both subscriptions but only need the payroll function.

1 reply

MonicaM3
January 3, 2022

Hello @KRD62.

 

Happy New Year! 

 

I understand how important having the right products for your client's business is. Currently, QuickBooks Online Core Payroll can only be used in conjunction with QuickBooks Online. 

 

Is your client planning on using a different type of accounting software? I'd love to help make sure they have what they need.

 

Let me know what additional questions you may have. 

 

Thanks!

 

 

 

KRD62Author
January 3, 2022

Hey,

No they really are very small and the primary need they have is payroll.  They were wondering if they could cancel their QB Plus subscription but keep the QB Online Payroll Core.  They are very happy with the payroll software but just don't have a need for the accounting software.

January 4, 2022

Thanks for coming back, KRD62.

 

It seems like your client is using a bundle QuickBooks Online (QBO) subscription with payroll services. They can subscribe to a stand-alone payroll where they can choose a payroll plan right to their business. They can go to this link: https://quickbooks.intuit.com/payroll/pricing/bundle/. From there, they can select Core, Premium, and Elite plans. Then, choose the I only need payroll option where they continue with payroll only. 

 

Once they have the Payroll plan only, they can cancel their QBO subscription. Here's how:

  1. Login to QBO and choose the duplicate account you wanted to cancel.
  2. Go to the Gear icon ⚙ and then select Account and Settings.
  3. Choose Billing and Subscription.
  4. Under the QuickBooks section, click Cancel.
  5. Follow the steps to cancel your account.

 

For the complete details on how to cancel your subscription, check out the Cancel your QuickBooks Online subscription or trial article. If they need assistance with canceling their QBO and Payroll Core accounts, they can contact our Customer Support Team. Here's how: 

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Get a callback.

 

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

Feel free to visit our Account management page for more insights about managing your Intuit product users.

 

I'm just one post away if you need anything else in QBO. Just add the details to your reply and I'll be there to address them for you. Take care always.