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Kristie6040
June 17, 2022
Question

I have a new employee that does NOT have a bank account and we only offer direct deposit. What are my options

  • June 17, 2022
  • 1 reply
  • 0 views
Does QuickBooks Online offer a Cash/pay card for employess?

1 reply

Tori B
Tori B
June 17, 2022

Hey there, @Kristie6040. 

 

Thanks for taking the time to reach out to the QuickBooks Community for support. I hope you're enjoying the day so far. 

 

We do offer a Turbo Direct Deposit card that your employees can use. To have access to this card, you'll need to apply for it by contacting our Turbo Customer Support Team. The Turbo Team has the tools available to guide you through this procedure to apply successfully.  

 

You can see additional details about using the direct deposit card included in the links below. 

 

 

Please let me know if you have any additional questions or concerns. Take care! 

U
user84877
June 22, 2023

I called TurboTax per your instructions (also here https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/i-am-about-to-scream-trying-to-get-a-qb-answer-to-this-question/00/1042219#M91409) at [Removed]. I talked with a number of people, and was redirected the the wrong department a bunch of times, being told each time that I needed to talk to a different person, per usual. Nobody I talked with had heard of this product. Someone with Quickbooks support eventually told me that employees would need a Credit Karma Money Spending card, which apparently is a product TurboTax has a relationship with, where customers getting tax refunds can easily get the refunds along with a debit card. 
So I called support for that product [Removed] and was told that my employee would have to get a Credit Karma checking account, then get the card tied to that account. Not a solution! 

I have come to the conclusions that #1 your customer support is a joke, and #2 there is no such thing as a Turbo Pay prepaid visa card. Please prove me wrong by linking a website that I can direct an employee who does not have a checking account to, so they can sign up for this card!

    JoesemM
    JoesemM
    June 22, 2023

    Hi there, @user84877.

     

    I see that you've posted the same question twice, and the other one was already answered by my colleague. Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-i-am-about-to-scream-trying-to-get-a-qb-answer-to-this/01/1277176#M112666.

     

    Let me know how this goes by leaving a comment below. I'm here to help ensure your success.

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