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July 6, 2021
Question

I have a new sui rate but this quarter has started how can I change it?

  • July 6, 2021
  • 1 reply
  • 0 views
It says I have to contact customer service but noone answers?

1 reply

AlexV
July 6, 2021

Hello nancygasperoni!

 

It's easy to update the SUI rate in QuickBooks Online Payroll. Let me help you.

 

Follow these steps:

  1. Go to the Gear icon, then select Payroll settings.
  2. Select the state you want to update.
  3. Click Change or add new rate in the State Unemployment Insurance (SUI) Setup section.
  4. Enter your new rate and its effective date. Tap OK to save your changes.

 

If you already created a check with the wrong rate, I suggest you reach out to our Payroll Experts regarding the adjustments. This may result in an overpayment or owe extra tax money to the state and you need to make another tax payment.

 

If you're a QuickBooks Online Payroll Full Service plan subscriber, you'll want to contact our Payroll Team so they can update it on your behalf. If you're still unable to contact them by phone, you'll want to try our chat.

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "SUI Rate".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

Depending on your payroll plan, please note that we have support hours:

  • QuickBooks Online Payroll - Core, Premium, M-F 6 AM to 6 PM PT

  • QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium: any time, any day.

 

Do you need payroll reports? Check this link: Run payroll reports.

 

Leave a comment below if you need more help. Take care!