Open your QuickBooks Online company. Then go toSettings.
SelectAccount and Settings.
Tap Billing & Subscription.
In thePayrollsection, clickResubscribe.
Follow the on-screen steps to complete your payroll renewal.
Once done, let's run payroll to double check.
If the issue persists, the best team to help you out with this is our Customer Support team. They can check your account, and they have the tools required to perform any escalations in the system whenever necessary on your behalf.
You can either select Get a callback or Message an agent to get a representative on the line.
I want to make sure your issue gets prioritized, so I'm including this resource for the support hours. It has times when support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.
And of course, I’m here to help you if you have other concerns. Please also keep me posted on how the call goes. I'd like to make sure this is taken care of.