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cjmilbrandt-gmai
November 30, 2022
Question

I have a work around to pay a contractor by direct deposit, but want the originating bank to be in the drop down menu that is required. Can anyone help?

  • November 30, 2022
  • 2 replies
  • 0 views
Presently, I select a bank in the drop down, then go into the payment to correct it to our current bank.  NOTE:  The correct bank displays above the field so am puzzled as to why it is not in the drop down menu.  I have manually added, but it is not there next time and it creates a new unwanted account in the chart of accounts.  The QuickBooks help does not address my issue-at least what I can find in my searches.  

2 replies

Jen_D
Jen_D
November 30, 2022

Thanks for reaching out to us about this Direct Deposit concern, cjmilbrandt.

 

I want to make sure you're able to get the resolution you need with processing DD payment for contractors. With that, I need to ensure I have all the details about the problem. Can you please shere sme screenshots of the page you're at and the field you're referring to? I need to check this to be able to help you further.

 

In the meantime, I'm adding the process to pay an independent contractor using direct deposit with the account you need to use. See the steps below:

 

  1. Go to the Payroll menu, then select Contractors.
  2. Next to the contractor’s name, select the ▼ dropdown and then Pay with direct deposit.
  3. Enter the amount for the direct deposit.
  4. Add the expense account you use to track paychecks in QuickBooks. Note: This is the expense account on your chart of accounts where QuickBooks records the expense. It's not the bank account.
  5. Select Save & Send or Save & New.

 

Check the following link to set up and process Direct Deposit for your contractors:

 

 

I'll be waiting for your reply as I want to ensure this is taken care of. I'm always here to help.

C
cjmilbrandt-gmaiAuthor
November 30, 2022

Thank you, but the response does not resolve the issue.  Please see the picture just added to show what the issue is that I am trying to address.  It is to get our originating direct deposite account to display in the drop down menu for the required field labelled Corresponding Account in Quickbooks. 

 

I currently use direct deposit, then edit the contractor's direct deposit transaction to select the correct corresponding bank account.  I tried the add new, but this creates a new account in the chart of accounts, and it is not in the drop down menu next time I pay the contractor. 

The two accounts in the drop down menu are old and cannot be used.  We have been paying the contractor and employees from the new originating bank for over a year. It is the account displayed to the right of the field labelled Corresponding Account in Quickbooks.

C
ChristineJoieR
November 30, 2022

Hi there, @cjmilbrandt.

 

I appreciate your effort and patience while waiting for the solution to the error you encountered. I can also see the urgency of this matter; that's why I'm here to point you in the right direction.

 

Since the suggested resolution won't work, I recommend contacting our payroll support team. This way, they'll be able to see why the account for direct deposit is not showing from the Dropdown menu.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

Once everything is fine, you can visit this page to pay contractors with direct deposit in QuickBooks Online.

 

In addition, if you have contractors, you set up their W-9 and file for 1099. See this article for the complete information: Set up contractors and track them for 1099s.

 

Never hesitate to come to us if you need a guide will filing the 1099 in QuickBooks Online. We are here to support you. 

 

V
VnturSolutions
February 24, 2023

RESOLVED! We figured it out, with the help of QBO phone support. The direct deposit account we were using was labelled as "cash on hand" in the chart of accounts, and the direct deposit process was looking for a "checking" account. We changed the account within the chart of accounts to be checking, and the account then showed up within the dropdown menu when stepping through the direct deposit process.

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