I have approved time, under the new version of time. It is approved, however not pulling through to payroll. I am unable to get support because "time" are not available.

I understand where you're coming from, joe. Allow me to help you sort out your approved time.

The reason why approved time isn't pulling through payroll could be due to incorrect payroll item mapping or QuickBooks timesheet export settings not being configured.

To ensure your payroll items mapping is correct, please follow the steps below:

1. Access your QuickBooks Time and choose the QuickBooks selection.
2. Select Preferences and then Payroll Item Mapping Tool.
3. Then, under the Map Employees tab, choose one employee's name.
4. Choose one payroll item for each hour type column. Selections are saved automatically.
5. Once finished, close the window.

If all the data to export is correct, refer to the steps below:

1. Head to the top right corner of QuickBooks Time. Select QuickBooks.
2. Choose Export All Approved Time.
3. When the Proceed with export? window appears, hit Export all hours. 
4. You can view the export details by clicking QuickBooks. Then, View Sync Log.

Moreover, I'll add this article to help you add and invite team members to track time: Use QuickBooks Time in QuickBooks Online or QuickBooks Online Payroll.

Hit reply if you have further questions about managing your payroll item mapping. I'll be around to help you.