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September 10, 2021
Question

I have been trying to print my payroll and it is saying " There's a problem with your request. Please contact us if you need help.

  • September 10, 2021
  • 2 replies
  • 0 views
I have saved the checks but it just will not let me print them.

2 replies

Jen_D
September 10, 2021

I know it could be frustrating to be held up like this when you just want to get your job done, @buttonslearningc.

 

Allow me to share what's going on and what you need to do.

 

There is currently an ongoing issue with the QBO customers getting the payroll error "There is a problem with your request. if you need help, contact us.". Our engineers are aware of this and the investigation is in place. We don't have the exact turn around time on when this will be fixed.

 

Rest assured, our support team sends live updates of the current status of the issue through email. To add your account to the notification list, I recommend contacting our Support Team. 

 

To contact us, follow these steps below:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose your contact option to interact with a live agent.
  6. When using the chat option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

You can also use this chat link to start a discussion with an expert: QuickBooks Online Payroll

 

We appreciate your patience while this is being worked on. If you have other concerns in QuickBooks that needs immediate attention, please tag me anytime. I'm always right here to help you. Have a nice day!

January 4, 2022

I was getting the same error.  It resolved once I cleared my cache