I have not made the payment, how is this action reversed?

Thank you for reaching out to us, @Lizzette.

We would be happy to assist you with reversing the payment. In order to proceed, could you please provide us with more details about the specific transaction payment in question? This will help us accurately identify the payment and provide you with the appropriate steps to reverse the action.

We appreciate your cooperation and look forward to resolving this matter for you.