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January 29, 2022
Question

I have one account for my quickbooks but for some reason my payroll comes out of what’s listed as my same business checking but has a ? Next to it.

  • January 29, 2022
  • 1 reply
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I have my Wells Fargo business checking account linked to my quick books but for some reason it shows up twice and my payroll comes out of the 2nd account that’s same but has ? Next to it. I need my payroll to come out of my same business checking account not this duplicate that just shows - balance.

1 reply

MaryLandT
January 29, 2022

Let's check if your Wells Fargo account has a duplicate bank name on your register, boschbackhoeserv.

 

You can open the bank register to see if there are duplicate bank names. If there are duplicates, you can make it inactive. 

 

Here's how:

 

  1. Go to Settings ⚙ and select Chart of accounts.
  2. Find the account you want to delete.
  3. Select the Action ▼ drop-down and select Make inactive.
  4. Once done, go back to the Banking page and check again the account.

 

If you're still seeing the symbol (?), I recommend contacting our QuickBooks Live Team. By doing so, they can pull up your account and verify the status of the account connected for online banking.

 

Stay in touch with me if you have follow-up questions by commenting below. I'm always around to provide the information that you need.