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JBJIC
Jan 5, 2024 6:09 PM UTC
Question

I have the same employee listed twice in the payroll setup. How can I delete one of them?

We have a very small company that we run from our home. Only one of us gets paid and that's my husband. His name is entered in the payroll setup page twice. Once with his SSN and once without. When I try to do his W-2 form, the name without the SSN comes up. I want to go into Payroll setup and delete his name that does not have a SSN. How can I do that? It won't let me. Is there another method that I can use?

13 replies

SashaMC
Jan 5, 2024 8:12 PM UTC

Hey JBJIC!

 

Thank you for visiting the Community! Could you share which desktop payroll product you are using? In the meantime, did you try these steps below and if so could you share the error message you got?

 

  1. Go to Employees, and select Employee Center.
  2. Right-click the name of the employee. If the employee isn't on the list, select All employees from the Active Employees dropdown.
  3. Select Delete Employee.
  4. Select OK.

 

Looking forward to your response! See you soon. 

JBJICAuthor
Jan 5, 2024 9:08 PM UTC

When I do what you advised, it tells me: Quickbooks cannot delete this name because it has a balance or has been used in at least one transaction.

I can't imagine that it would have a balance. And how can I tell what transaction it has been used in?? Is there a way?

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