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greggindustries
August 18, 2022
Question

I have time that shows up in TSheets as approved, but it is missing in QBO. This is a 3 month block for all employees. How can I force it to push over to QBO?

  • August 18, 2022
  • 1 reply
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1 reply

Jen_D
Jen_D
August 18, 2022

Thanks for reaching out to us regarding this QuickBooks Time concern, @greggindustries.

 

I can help you sync your timesheet data into QuickBooks, so you can track your employees time accurately.

 

For this, you can export the data by following these steps in your QuickBooks Time account:

 

  1. Head to the top right corner of QuickBooks Time, select QuickBooks.
  2. Choose Export All Approved Time.
  3. When the Proceed with export? window displays, select Export all hours.
  4. You can view the export details, select QuickBooks, then View Sync Log.

 

Come back here anytime if you have more questions about the process or if you have other QuickBooks Time concerns. I'll be right here to provide further assistance.

G
greggindustriesAuthor
August 24, 2022

I did that. It says 0 hours to export. It thinks it already exported the hours but they are not there. I need to force it to re-export.

R
rvrfrf
August 24, 2022

Thanks for getting back with the Community, greggindustries.

 

Since your QuickBooks Time account shows approved time and also says there's zero hours to export, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to export the time with your Export All Approved Time option.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you're able to see your on-screen steps while browsing privately, it's safe to say this problem's being caused by the browser. It can be fixed by clearing cached data and Intuit-specific cookies.

 

In the event it continues occurring while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.

 

Here's a list of supported browsers:

  • Google Chrome - version 78 or newer
  • Mozilla Firefox - version 76 or newer
  • Microsoft Edge - version 75 or newer
  • Safari - version 12 or newer
  • Opera - version 68 or newer
  • Samsung - version 10 or newer

 

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our QuickBooks Time care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

They can be reached by using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

 

Please don't hesitate to send a reply if there's any questions. Have an awesome day!

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