I have two payroll cases that are not getting resolved. The cases have been escalated without resolve for over a month. I call weekly but the support folks are not able to help me. Any recommendations on how to get a supervisor?

Good luck finding a supervisor....we have tried for almost a year.  But, I'll bet you can find someone in sales to tell you what a terrific product QB is and will happily sell you upgrades.  We have given up on finding any solutions from QB that require any advanced knowledge.