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January 18, 2024
Question

I have used QB for years. My payroll will not export into my QB on line and was told many others had the same issue.NO ONE AT QB KNOWS WHAT IS GOING ON. How about you?

  • January 18, 2024
  • 2 replies
  • 0 views
Other then entering manually is there another way?

2 replies

January 18, 2024

Last resort, stick with QB Desktop Pro/Premier + QB Desktop Enhanced Payroll, or upgrade to QB Desktop Enterprise Gold to manage 4 employees or more..

January 18, 2024

I'm here to assist you with exporting your payroll data to QuickBooks Online (QBO), @pcvogt.

 

To provide an accurate solution, please specify the error message you received when attempting to export your payroll. Please attach a screenshot to help us better understand the issue.

 

For now, you can perform some troubleshooting steps. A cache-related issue may cause the problem. First, you can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

 

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari browser: Command + Shift + N

 

Next, log in to your QuickBooks Online (QBO) account and export your payroll again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

 

In case you want to enter your employee's year-to-date paycheck info and company totals, you can check out this article for guidance: Add pay history to QuickBooks Online Payroll.

 

If you have any other concerns besides exporting your payroll, please let us know by replying below. We'd be glad to help you.