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C
croyce
January 4, 2022
Question

I just noticed that QB didn't deduct any federal taxes from one of my employees checks. They now owe thousands to the IRS when they would normally receive a refund. Why?

  • January 4, 2022
  • 1 reply
  • 0 views
This person has two dependents and is head of household. They selected that on the new W-4 that was put out in 2020 and now owes the IRS. This employee even got a big raise and still QB didn't deduct anything. Why is this happening and how do we get this changed so they get a refund?

1 reply

Adrian_A
Adrian_A
January 5, 2022

Hello there, croyce.

 

Let's verify your employees profile and check to see their tax deductions. Let me guide you how:

 

  1. From the Payroll tab, select Employees.
  2. Select the employee's name.
  3. Click the edit (pencil) icon under Pay.
  4. Verify their deductions under Does (employee's name) have any deductions? field.

 

If everything's correct, I'd suggest reaching out to our Payroll Support team so we can investigate this further.

 

I'll be around whenever help is needed. Keep safe!

C
croyceAuthor
January 5, 2022

Hello, 

 

I have looked and double checked all of that and it's correct. The payroll team is unavailable to chat. We use QB to process and calculate payroll, however, we pay our payroll through our bank, not QB. Is there a phone number to the payroll team?

S
ShiellaGraceA
January 5, 2022

Thanks for getting back to us, @croyce.

 

I'll share some information about our Payroll Support's availability. Our chat and phone support agents are available from Monday-Friday 6:00 AM - 6:00 PM Pacific Time.

 

Here's how to reach out:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then tap Continue.
  5. Click Have us call you.

You can also click this link to get routed to our Chat Support representatives: Chat with us.

 

I'm also adding this link here in case you need help with payroll-related tasks. It contains topics that'll help you along: QuickBooks Online Payroll.

 

Keep me posted if you still have questions or concerns with payroll. I'll be here for you. Take care and stay safe.

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