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V
Victoria_Blu
April 16, 2021
Question

I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

  • April 16, 2021
  • 3 replies
  • 0 views

My work needs me to fill out some W-9 information for payroll because they're switching to Quickbooks, but when I fill it out with my information, it won't let me click next. I used Google's autofill, and don't know what backup withholding is, so I didn't check it, but I filled out everything else.

 

Does anyone know why it would do this and if there's a fix or workaround for my employer? Or is this a bug that Intuit needs to correct? Thanks.

3 replies

MichelleBh
MichelleBh
April 16, 2021

I appreciate you bringing this to our attention so that we can deal with this immediately, @Victoria_Blu.

 

I have some troubleshooting steps that you'll want to follow. This way, you can fill out the W-9 form seamlessly. 

 

First, let's turn off google's autofill, then manually fill out the W-9 form. This way, we can get rid of the problem.

 

Here's how: 

 

  1. Click the Chrome menu (three dots) on the browser toolbar.
  2. Select Settings. 
  3. Tap on the Autofill section, then click on the Addresses and more tab.
  4. Tap on the slider next to Save and fill addresses.
  5. You can also click Sync and Google services. 

 

If the issue keeps going, the second step is to open your account through incognito if you're using QuickBooks Online. These browsers won't collect any cache and cookies.

 

Here are the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Once logged in, fill up the form again and click the Next button to verify if it's already performing adequately. If it's, go back to your normal browser and clear the cache to speed up your browser. Using other supported browsers is a good option too.

 

However, if you're using QuickBooks Desktop make sure that your payroll tax table is in the latest release. Let me guide you how. 

 

  1. Select Employees, then select Get Payroll Updates.
  2. Put a checkmark in the Download Entire Update box. 
  3. Select Download Latest Update or Update.

 

For more details, check out this page: Get the latest payroll tax table update.

 

Feel free to visit this link below about handling your W-9 forms: About Form W-9, Request for Taxpayer Identification Number, and Certification.

 

Additionally, you can check out this article about printing tax forms, payments, and other related topics. 

 

 

Let me know if you have additional questions about your forms, or need further assistance with anything in QuickBooks. I'm here to help. Have a nice day!

V
Victoria_BluAuthor
April 16, 2021

Hi Michelle,

 

I have just attempted to:

- enter my information manually into the form

- switch to Google Chrome’s Incognito mode and enter the information manually

- switch back to normal Google Chrome, clear my cache, and put in my information manually

- switch to Firefox and enter my information manually

- switch to Firefox’s Private Window mode and enter my information manually 

 

And in all of these attempts, the Next button remained a light green color and unclickable even after all of the required fields were filled in each time.

 

When I can, I will download the desktop version and make an attempt there, but I think that this is perhaps a serious issue that the Quickbooks web developers should be made aware of.

 

I will keep you posted, but if you have any updates of your own from the web developers on this issue, I would appreciate them, thanks.

    P
    PDuds87
    December 20, 2021

    Hi Victoria 

    I'm sure you figured it out since your post is from April, but this is the post that my own google search brought me to and after reading everything the admins replied and it not working for me either I found that checking all 3 boxes where it says this is my EIN, I'm a US citizen and I'm exempt from tax allowed me to continue.  Hope this helps all future searchers    

     

      G
      Gregory W
      April 13, 2023

      I'm having the same issue and I've tried these different options. I've cleared the cache, cookies, browsing, tried incognito, used Chrome, Brave, and put intuit.com under a trusted site. I've also allowed that website to have cookies and 3rd party cookies. This issue is still not able to be resolved for me.

      M
      Mark_R
      April 13, 2023

      I appreciate you performing some troubleshooting steps to get your issue fixed, Gregory.

       

      I want to ensure you can fill out a W-9 form, and I'd like to redirect you to the best support group available to get this addressed right away.

       

      Clearing the browser's cache or using an incognito should resolve the issue. Since it didn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved.

       

      To reach them, you can follow the steps below:

       

      1. Sign in to your QuickBooks Online account.
      2. Click the Help button.
      3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
      4. Select Contact Us.

       

      Just in case you want to learn more about the 1099, you can check out this article for more details: Get answers to your 1099 questions.

       

      Please know that the Community forum is always open to help if you have other concerns or follow-up questions about filling out W-9 form. Have a good one.

      M
      m41
      September 11, 2024

      I am struggling with the same issue and found this thread online. I hope someone fixes it soon. 

      R
      Rea_M
      September 11, 2024

      I'll make sure your time won't be wasted seeking help here, m41. I've got you some troubleshooting steps to fix the issue with the Next button while filling out your W-9 form.

       

      One possible reason you're unable to click the Next button to continue filling out your W-9 form is that your browser has accumulated too many cached files. Thus, you'll have to clear or remove outdated ones to prevent potential viewing and performance issues with QuickBooks.

       

      Start troubleshooting by pulling up your QuickBooks Self-Employed (QBSE) account using a private browser (incognito). Here's how:

       

      • Press Ctrl + Shift + N (Google Chrome)
      • Ctrl + Shift + P (Firefox)
      • Control + Option + P (Safari)

       

      Once signed in, fill out your W-9.

       

      If you're able to complete the process, return to your default browser and clear its cache. After that, restart your browser and log back into your QBSE account to refresh the system.

       

      However, if this matter continues, I'd recommend clicking the browser's Refresh icon (please see the screenshot below) or using other supported browsers.

       

       

      Moreover, if you wish to update your W-9 or view and print your 1099-MISC through your QBSE account, check out Step 3 and View your 1099-MISC sections in this article: View your 1099-MISC in QuickBooks Self-Employed.

       

      Please know that I'm just a reply away if you need further assistance filling out your W-9. Take care, and have a good one.

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