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george-fortistra
October 4, 2023
Question

I'm having an issue with my Liability contracts: basically I'm trying to split the interest paid to the bank and principal

  • October 4, 2023
  • 1 reply
  • 0 views
When splitting the interest paid and principal on my liability contracts, QB is giving the ERROR Message: Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again. But this is not an invoice/service, is the bank payment, downloaded from bank account. In order to have accurate data, I'm following the amortization schedule from my bank so my liability outstanding balance should match every month with bank's amortization schedule. The most interesting part is that al of my other companies don't have this issue.....

1 reply

L
LeizylM
October 4, 2023

I understand the importance of splitting the interest paid and principal on your liability contracts in QuickBooks, george. 

 

 Currently, we have an ongoing investigation into the error message you're experiencing in QuickBooks Online (QBO). Rest assured that our engineers are doing their best to fix it as soon as possible.

 

I recommend contacting our Customer Care team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Select Contact Support Team.
  4. Type again Talk to a human and click Contact Support Team.
  5. Choose a way to connect with us.

 

I've gathered some articles for insights about accessing tax forms and running some payroll reports within your QBO account. It provides several payroll reports you can use to view useful information about your business and employees.

 

 

We genuinely appreciate your patience and understanding as we work towards a solution.

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