I'm trying to get QBO set up for payroll. Each time I get to the end, I get a blank screen that never changes. If I refresh, it takes me back to the beginning of setup

Welcome to Community, jen128.

I'm here to help fix the issue so you can set up payroll to your QuickBooks Online account successfully.

If you are experiencing pages that aren't fully loading in QuickBooks Online, it could be because of some browsing issues. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses.

In this case, I suggest logging in to your account using a private browser. This mode will not save any history, making it a great place to identify browser issues.

To open private browsing:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N
• For Microsoft Edge: Ctrl + Shift + P

If it works, you'll need to go back to your usual browser and clear the cache. So, it will speed up your overall browsing experience and help fix these issues. Using other supported browsers is a good alternative too.

Here are a couple of articles that you may find helpful in running payroll in QuickBooks Online:

• Get started with QuickBooks Online Payroll
• Process or run payroll

You’re always welcome to post in the Community if you have other questions about processing payroll in QuickBooks Online. Take care!