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cfeatnp
February 5, 2023
Question

I made an employee inactive which Ive done numerous times before. This time, all info taken out. Employee req paystubs and none are in there, all disappeared.

  • February 5, 2023
  • 1 reply
  • 0 views
Past employee who did work here for 2 years called for 2 specific paystubs and no history of paystubs in there. In fact, payrate gone, tax info etc gone. Ive never had that happen when inactivating an employee. All other terminated employees info is in there. How do I retrieve the paystubs?

1 reply

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Ethel_A12
February 5, 2023

I'm here to help you retrieve the missing paystubs of an inactive employee, @cfeatnp.

 

It is unusual that the employee's information is not showing after being inactive. I suggest making the employee active again and seeing if the paystubs will show. 

 

Otherwise, you can run a payroll report as a workaround to get the employee's paystubs.

 

Here's how:

 

  1. Go to Business overview, select Reports, then select Standard.
  2. Scroll down to the Payroll section or enter the report name in the search field to find the report.
  3. Search results appear when you enter a report name. Choose the report you want to view.
  4. Filter your report by an employee, date range, and work location, then click Run report.

 

Check this article to see the list of payroll reports that you can run: Run payroll reports in QuickBooks Online Payroll.

 

Also, you can customize the report to add some details you need. Check this article: Customize reports in QuickBooks Online.

 

We'll get back to you if you still need help retrieving paystubs in QuickBooks Online. Have a great day.

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