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Valerie-bradCM
December 9, 2020
Question

I need a phone number for tax notice resolution since I haven’t an email back in the 3-5 days like they said they would respond & my deadline with the IRS is approaching

  • December 9, 2020
  • 4 replies
  • 0 views
Original commenter did not share additional details

4 replies

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MadelynC
December 9, 2020

I’m here to ensure you’ll receive the assistance you need, @Valerie-bradCM.

 

I know how important to meet tax deadlines. However, we’re unable to provide you contact details. A tax specialist will email you confirming the required resolution once completed. There are cases, it may take longer due to agency delays or other factors.


If you have a new issue or concern, you can email it to taxnoticeresolution@intuit.com and it will be assigned to the first available tax specialist.

 

You can also find answers and  resolution in this article that tackles common types of notices and ways to handle them. It contains detailed instructions to resolve your tax notice.


Just leave me a message if you have other concerns besides contact details. I'm here anytime to help you out. Take care. 

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Joeyslandscaping39
June 30, 2021

I've been waiting almost 6 months for a response. NOTHING...LETTERS ARE ACCRUING DUE TO QB NOT FILING OR FILING RANDOMLY. what am I paying your company for... to send an email into cyberspace...how do I speak with someone in the tax resolution center... do not direct me to a help link I've done all that and more. Why are the 100s of threads with the same complaints? Non filing 941s.... who is going to help... guess it's time to report to BBB

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    LeizylM
    June 30, 2021

    Hello, Joeyslandscaping39. 

     

    This is not the experience we want you to have. Our priority is to ensure that customers like you are satisfied at all levels. 

     

    I'd like to check this for you and get it taken care of myself. However, I won't be able to check your account without asking for sensitive information. I don't want your account information displayed here for security reasons since the Community platform is a public forum.

     

    If you want to talk to our live representative about the escalated cases or account questions, we have a different department handling this. 

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in "Talk to a human", then press Enter.
    3. Look for I still need a human and click on it.
    4. Click Get help from a human or Contact Support Team.
    5. Select between Send a message, Schedule an appointment, or Get a callback.

     

    To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

     

    Feel free to read through these handy articles for additional resources:

    I want to make sure you got everything you need. You can click the reply button or post your concerns here in the Community. I'm always here to help. Have a nice day!

     

    R
    rjgomer
    September 8, 2022

    A $3000 state witholding issue . No response with information needed. People that respond to these emails are unaccountable. This is obviously another useless Quickbooks Service. If I serviced my clients like this I would be out of business. I have been in business since 1994 using quickbooks and payroll. Now I am  paying $3000 to be reinstated with the state. Their needs to be a phone number and accountability. Seeking legal advise and advancement. Considering changing to a product with support when needed and a phone number.

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    Archie_B
    September 9, 2022

    Hi there, rjgomer. Thank you for sharing your experience here so that we can do all we can to make things right.

     

    We reviewed your case history and see that one of our agents was able to provide the files requested. As far as settling things with the state, were we able to provide all you needed?

     

    Once we make sure that is resolved, we'll be sharing your experience with our leadership team so that they are aware of what occurred and can take appropriate action to avoid similar situations in the future.

    We also appreciate you sharing your experience with us, Avcon. We'll make sure our leadership team is also aware of what happened to you as well.

     

    Please don't hesitate to reach us again. The Community is always here to lend you a hand. Enjoy the rest of your day!

    R
    rjgomer
    September 10, 2022

    Hello Archie,

     

    I have not received the forms to proof to the state of Missouri from 2017 payments withdrawn by qb payroll from my bank account to pay the state. I had to pay again to get reinstated for sales in Missouri. If I can get the correct documents then I can get a refund. Seems like tax resolutions could have a conversation with me here to resolve this issue. My phone number 314-574-1162. The QB Advanced Payroll support team was great but could not find the right documents. Tax resolution just keeps telling me thru email that I do not have an account. That is why I need to talk to them. They just keep giving me the same canned response. I have provided current payroll subscription as well as my subscription number for the period in question. 

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    JSALTD
    November 23, 2022

    We have made several attempts to resolve a QT1 2022 issue with no resolution. No one responds to our emails and the last time we did get a response outside of the 3-5 days (it was back in July) it stated to contact customer service immediately but left no number and the email was a no-reply email. I have since sent emails and messages through every avenue I can find. To date I have had no contact from QB. I am a bookkeeper for [company name removed] as well as 8 other companies, not including my personal business, currently running QB. I am a huge advocator for QB however, if this is not resolved in a timely manner, I will be moving all 9 of my clients and myself to a new accounting program. Please advise no later than Monday November 28, 2022, or I will begin the process of moving all of my clients and my personal business to another more reliable company,

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    MirriamM
    November 28, 2022

    Hi there, @JSALTD. 

     

    This isn't the experience we strive to deliver. And we're very sorry for the experience you had. 

     

    I want to get this resolved as soon as possible. That said, one of our team will look at your case closely. And will contact you as soon as possible regarding the next steps.

     

    If you do not hear back on time or if any other issues arise, please let us know in the Community. We're here to help.

    T
    terminatordia
    March 30, 2023

    IL withholding tax is deducted from employee paycheck since July 2022, but Intuit payment never recorded in IL Dept of Rev.  We filed to [email address removed] multiple multiple times.  Penalty and interest kepps on piling up.  Until one day we received a notice from IL that our business registration was going to be cancelled.

    We just need to pay again.  Still blackhole from Intuit.

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