i need to add a new contractor

You're in the right place for help, Jenece.

I'll share some troubleshooting steps so you can locate the newly added contractor in QuickBooks Online Payroll.

Beforehand, can you add information regarding your concern? Did you encounter any errors when adding the contractor? These details can help us identify the most relevant resolution.

On the other hand, let's review if contractors are added successfully to the system through the audit log. Once verified, we can access your account in a private window to isolate issues caused by corrupted cache files. It can be why the newly added contractor didn't show up in your lists.

You can refer to these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If it works, clear the cache from your regular browser to avoid related issues moving forward. You can also consider the system's supported browser for the best and most secure experience.

Moreover, you might want to scan these materials when you're ready to pay your contractors depending on your business needs: 

• Pay a contractor with a paper check
• Pay a contractor with direct deposit

Feel free to update us in the Community if you have additional questions when adding and managing contractors or other queries when navigating QuickBooks Online Payroll. We're here to help.