I need to get my profile for this acct

What do you mean with "profile"?

Hi there, @Kynan.

I want to dig deeper into your concern about getting the profile.

Can you provide a screenshot or additional information about your concern? That way, I can provide the right amount of information on meeting goals.

Please don't hesitate to post here again, Gus. I'm determined to help you get this sorted out as soon as possible. Stay safe, and have a nice day!