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ferlau96
February 23, 2024
Question

I need to send notice to the resolution center from QB online

  • February 23, 2024
  • 2 replies
  • 0 views
I cant upload files to resolution center

2 replies

S
SashaMC
February 23, 2024

Good afternoon ferlau96,

 

Thank you for connecting with the Community! Quick question, did you receive any error message when attempting to upload the files? In the meantime, let's go ahead and do some browser shooting steps to see if this may be the reason. 1. 

 

Try signing in to QuickBooks Online (QBO) using a private or incognito window. Use these shortcuts:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P 
  • For Safari browser: Command + Option + P

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime of collecting data can create corruption.

 

Let me know if you were able to upload the files! I will be around. See you soon. 

I
invoicejean
March 25, 2025

I need some answers here .  How does a client chargeback $94 k on invoices that we have not charged that much period .  

R
RogelioL
March 25, 2025

I’m here to help you with this situation. However, to fully understand the chargeback you’ve received and provide you with the most accurate assistance, I have to direct you to our phone support team.

 

When a customer disputes a charge with their bank or credit card company, that financial institution informs QuickBooks Payments.

 

To address this issue, I recommend the following steps:

 

  1. Review the Invoices: Double-check the invoices associated with the chargeback to confirm the amounts billed and paid.
  2. Contact Your Payment Processor: Reach out to your payment processor to understand the reason for the chargeback and request detailed documentation.
  3. Provide Supporting Evidence: Gather all relevant records, such as invoices, receipts, and communication with the client, to contest the chargeback if it’s incorrect.

 

For further information and complete guidance about what to do with a chargeback, please refer to this article: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

Moreover, since you've received a 94K chargeback on invoices and want to know more about it, I recommend contacting our QuickBooks Payments support team. They can provide detailed insights into the chargeback, assist in identifying the cause, and guide you through the steps to resolve it effectively.

 

Additionally, you can check out these articles to learn how to protect your business against payment disputes:

 

 

By following the outlined steps and reaching out to our QuickBooks Payments support team, you’ll be able to gain clarity and work toward resolving the chargeback effectively. Please know that we’re here to support you every step of the way, and if you have any further questions, don’t hesitate to get in touch.

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