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brant-d-thornton
January 17, 2024
Question

I paid $225 in state tax via remittance on my own for a payroll I never ran in Dec. The state tax box on the W2 needs to be increased by $225. How do I do this manually?

  • January 17, 2024
  • 1 reply
  • 0 views
Instead of paying just $225 for Nov state tax, I paid $450 thinking I was going to pay myself a salary in December, just like the rest of the year.  I ended up not running a December payroll so I've paid too much in taxes to the State.  I need to increase my W2 amount for State Tax only so it reconciles with what the State shows.  How do I enter this manually in QB Online.  I've tried to do a Journal Entry but the dollars won't flow back to the W2.  Any ideas?  Thanks!

1 reply

M
MadelynC
January 17, 2024

I know the right support team who can help you correct the amount in your W-2 form, Brant.


Creating a journal entry to settle and match what your state tax shows doesn’t impact the tax form. I recommend reaching out to our payroll support for assistance in correcting the state tax amount on your W-2. They can provide specific guidance on how to manually adjust the form to reflect the overpayment. 


Here are the steps to get in touch with our representatives:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Help (?) menu.
  3. Select the Search tab, then click Contact Us.
  4. Type in “Correct W-2” in the field, then hit Continue.
  5. Choose a way to connect with us:
    • Start a chat
    • Callback


If you need a copy of your form, you can use this guide as a reference on how to generate and print it successfully in the program: Print your W-2 and W-3 forms.

 

Please don’t hesitate to get back on this thread and leave a message if you have any other payroll needs. I'm always here to help, Brant.

B
brant-d-thorntonAuthor
January 17, 2024

Hi Madelyn,

I called QB and the lady didn't know how to help me and told me to call back to find another person to ask.  Terrible service so I'm a bit frustrated and do not know where to take this because I have little faith in the Help Desk.  Thoughts?

J
jeanbiverly_
January 17, 2024

Hi, @brant-d-thornton.

 

I understand where you're coming from, and this isn't what we want you to experience when trying to get help from our support. 

 

To make things easier for you, I have some suggestions on how to contact our support team. You can chat with us online by selecting your product and filling out the form to chat with an expert.

 

 

Alternatively, you can contact the number found under the QuickBooks Online (QBO) Payroll dropdown in this article: Contact Payroll Support. 

 

The support hours for QBO Payroll Core are Monday to Friday, 6 AM to 6 PM PT, while QBO Payroll Premium and Elite are available any time, any day, except for closed holidays such as the 4th of July, Thanksgiving Day, Christmas Day, and New Year's Day.

 

In case you need guidance with printing your W-2s, you can refer to this article: Print your W-2 and W-3 forms.

 

Please reply below if you have any other concerns besides your W-2s. Our team is always here to help you in any way we can. Stay safe!

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