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June 16, 2022
Question

I processed a several paychecks yesterday and one of them is not showing up in the transaction journal, even though the paycheck processed without issue.

  • June 16, 2022
  • 1 reply
  • 0 views
The paycheck shows up in payroll but not on the bank register for the account it was paid out of.  It also does not show up on the audit log or the transaction journal.

1 reply

June 16, 2022

Help is here, @sjensen-cjblawye.

 

Let's try running the Paycheck List report to see why the paychecks aren't showing up in the bank register.

 

Here's how:

  1. Go to the Reports menu.
  2. On the search bar, search Paycheck List.
  3. Change the Date Range and the Employee fields if necessary.
  4. Click Run report.

 

Another thing is to review the Payroll Settings screen to make sure you're using the correct bank account. I'll show you how to do it below:

 

  1. Go to the Gear icon and choose Payroll Settings.
  2. Select the Accounting link under Preferences.
  3. Verify if you're using the correct bank account (see the screenshot below). Update if needed.
  4. Click OK.

 

Once done, go back to the banking page and find a match. Please know that QuickBooks Online can only match transactions if they have the same amount, payment method, and transaction date.

 

Refer to this article for more information about reviewing your downloaded bank transactions: Match and categorize bank transactions in QuickBooks Online.

 

You might want to visit this article in case you'll need help reconciling your bank account: Reconcile an account in QuickBooks Online.

June 16, 2022

Thank you for the reply.  The payroll settings are correct and the paycheck does show up on the paycheck report but there is nothing in the bank account transactions for that amount.  I haven't changed anything for the payroll settings and it has been correct in the past.  In reading other posts from people I saw that it can be a sync issue but when I tried Quickbooks support, they just wanted me to add it manually.