I received an "urgent" email that you could not process my direct deposit to a contractor and that I should contact you "immediately" for assistance. Is anyone there?

I'll be here to help you through the whole thing, @pml2269487.

Thank you for attempting to get in touch with our support immediately. I've here steps to follow so you can set a callback or contact our Customer Care Team right now. From there, they can then discuss with you why the contractor's direct deposit wasn't processed.

Here's how: 

1. In your QuickBooks Online, choose the Help menu. 
2. Click the Search box and click Contact Us on the lower part. If there's no option, enter this keyword: Account, Management, and Billing. 
3. Type your concern in the box and hit Continue.
4. Pick the option you want in the list and follow the on-screen instructions. 

Please note that we also have limited staff and reduced support hours due to the pandemic. For more details, check out this link: Contact QuickBooks products and services Support.

I've added some resources about direct deposit frequently asked questions like a reversal, increased limits, and other matters. 

• Fix direct deposit issues
• Direct Deposit FAQS

If you have any debrief about your QuickBooks, please feel free to share them with me in this feed. I welcome the opportunity to respond immediately. Look out for yourself, especially during this pandemic.