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October 21, 2020
Question

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

  • October 21, 2020
  • 3 replies
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Original commenter did not share additional details

3 replies

JasroV
October 21, 2020

Thanks for sharing the details with me, @turnerjason97.

 

You’ll want to ensure you changed the hire date of your employee and update their W-4. This way, you’ll be able to successfully run their payroll. Let me guide you how:

 

  1. From your QuickBooks Online (QBO) account home screen, go to the Payroll menu.
  2. Click the Employees tab.
  3. Select the name of the employee.
  4. Click Edit beside Pay.
  5. Select the 2020 W-4 or later radio button.
  6. Click Update.
  7. Enter the employee's W-4 information into the form and save the changes
  8. Change the hire date and click Done.

You can also check this article to learn more about 2020 Form W-4: FAQs on the 2020 Form W-4. Once done, you can now run payroll to your rehired employee.

 

Additionally, let me add this article that you can use for future reference: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more. This link can walk you through the steps on how you to let your employees view their pay stubs online.


You’re always welcome to post in the Community space whenever you have other queries about running payroll for your employees. I’ll be around to help you. Take care!

July 9, 2024

What are the steps to reactivate a terminated employee in Quickbooks desktop? 

November 11, 2020

We are having a different issue regarding a rehire. This employee cannot access his workforce. He shows in the cloud that he has signed up. However he no longer has access to the email address he signed up with, nor the phone number he was using. I have updated QB to the new email, which updated the cloud, but he still cannot access his workforce. I see no way to send him a new invitation or deactivate the previous login so he can set up a new one. Please help. 

Candice C
November 11, 2020

I've got you covered, @RollinsOfficeAdmin

 

Thanks for joining in on this thread. I can point you in the right direction of how you can get your rehire access to his workforce. All you need to do is cancel the current access they have with the old email and phone number, and then update the email to send a new invitation in your QuickBooks Online (QBO) account. It only takes a few easy steps. 

 

Here's how: 

 

  1. Go to the Payroll tab on the left-hand menu bar.
  2. Choose the Employee portion. 
  3. Locate and click the employee you want to resent the invitation to. 
  4. Pick Revoke Access option beside We've invited [your employee] to view their pay stubs and W-2s online with QuickBooks Workforce in the personal info section. 
  5. Press Revoke Access
  6. Edit the employee's email and then tap Resend Invite
  7. Hit Done

 

In addition, you can give your employee this guide about setting up their QuickBooks Workforce account

 

Once you've done these instructions listed above, your employee shouldn't have any problems accessing their Workforce account. Should you need any further assistance, don't hesitate to contact me. I'm only a comment away. Bye for now!

November 12, 2020

Hi Candice,

 

Thank you for the steps. It appears these directions will not work for me as I am using the Desktop version. I do not have the "Revoke Access" option and have not been able to locate anything similar in either my main view or the Admin profile. Please let me know how to do this using the Desktop version of QuickBooks.

April 16, 2025

SAME ISSUE HERE - so re-entered his same info and id with a . after his first name. NOW I have tax nightmares - he is left off all State tax reports, all job cost reports.  WTH.

QB shows me NO Way to merge those two together.

 

Help.

 

April 16, 2025

When reinstating or rehiring an employee, we recommend only to use the existing profile, suzi102. Let's get this corrected for you.

 

Before we begin correcting the payroll data of the affected employee, let's create a backup copy of your company file. We can restore this file if we encounter issues while correcting the data.

 

Based on the details you've provided, the rehired employee now have two profiles with payroll transactions. This situation will surely give us a hard time, but it is not impossible to correct them. I'll guide you all through out the process.

 

First, let's make sure the original employee profile is active.

 

  1. Go to the Employees menu at the top, and select Employee Center.
  2. Under the Employees tab, select Released employees.
  3. Remove the X mark on the employee by clicking on it.

 

Now, the original employee profile is active. Note that we cannot merge the original and new profiles because there are transactions associated which will impact your filings and the employee's W2. We'll have to move those transactions manually.

 

Let's go back to the original employee profile. We need to remove the TERMINATION DATES and the RELEASE DATE (LAST DATE ON PAYROLL).

 

  1. In the Employee Center, double-click the original employee profile.
  2. Go to the Employment Info (Employment) tab, and remove the date in the RELEASE DATE (LAST DATE ON PAYROLL).
  3. Enter the HIRE DATE (new hired date) and the ORIGINAL HIRE DATE.
  4. Click on the Termination tab, and remove the TERMINATION DATES.
  5. Select OK to save the changes.

 

For the next process, let's go to the new employee profile. We'll have to take note all the details of the existing paychecks.

 

  1. In the Employee Center, you can click the profile once to be highlighted. 
  2. Go to the employee's Transaction tab.
  3. Double-click the paycheck, and select Paycheck Detail.
  4. Take note all the details such as the amounts, payroll items, and the dates.

 

Then, let's recreate the paychecks under the original employee profile. We can use the Start Unscheduled Payroll if needed. Here's an article for reference: Create and run your payroll.

 

After that, we can already delete the paychecks under the new employee profile. And from there, let's delete the new employee profile.

 

Lastly, let's run a Payroll Checkup to see if there are still missing information that we need to enter: Run Payroll Checkup in QuickBooks Desktop Payroll.
 

Once we are settled with the data correction, make sure to create an updated backup copy

 

I'd also recommend reaching out to IRS or to your accountant for any advice regarding the previously filed forms. Here are some references to it:

 

The process is a little lengthy, but it will give us a peace of mind that we have already corrected the payroll data.

 

Feel free to drop a commend if you have questions of the process I've shared for you in correcting your employee's data. We got you on this!